Terms of Service

1Agreement

These Terms are an agreement between you (and, if you are using Recupero for an organization, that organization) and legal entity name (“Recupero”, “we”, “us”), registered at registered address. By creating an account or using the service you accept them. If you are accepting on behalf of an organization, you confirm you have authority to do so.

2What Recupero is

Recupero is investigative software. It reads public blockchain data to trace where funds moved, screens addresses against sanctions and risk data, and produces evidence and draft paperwork that you — or your counsel, investigator or law enforcement — can act on.

3What Recupero is not

Please read this section carefully. It is the most important one.

• We do not guarantee recovery. Most stolen crypto is never recovered. Nothing in the product, our marketing, or any output constitutes a promise, prediction or warranty that your funds will be returned in whole or in part.
• We are not your lawyer and this is not legal advice. Freeze requests, subpoena targets, regulatory filings and exhibit packs are drafts for a qualified professional to review, adapt and file. No attorney–client relationship is created by using Recupero.
• We do not provide financial, tax or investment advice.
• We cannot freeze, seize or return funds. Only exchanges, token issuers, courts and law enforcement can. We help you identify who to ask, and give you the evidence to ask with.
• We never take custody of your assets and will never ask for your seed phrase, recovery phrase or private keys.
• Attribution is evidence, not proof. Findings carry an explicit confidence level; low- and medium-confidence findings are investigative leads requiring human judgement. We do not fabricate a destination when the trail ends — but you must not treat any finding as a conclusive determination of identity or wrongdoing.
• Nothing is sent on your behalf. No letter, filing or request is transmitted to an exchange, issuer or regulator without a human deciding to send it.

4Eligibility and accounts

You must be at least 18 and legally able to enter this agreement. You are responsible for the accuracy of your account information, for keeping your credentials and API keys confidential, and for all activity under your account and your organization’s members. Tell us promptly if you suspect unauthorised access.

5Acceptable use

You agree not to:

• Use the service unlawfully, or to investigate matters you have no legitimate interest in.
• Harass, stalk, dox or surveil any person, or attempt to unmask individuals for purposes unrelated to a genuine investigation.
• Use it to launder, conceal or move the proceeds of crime, or to evade sanctions.
• Present its output as a conclusive legal determination, or misrepresent a low-confidence lead as established fact.
• Resell, sublicense or white-label the service without our written agreement.
• Scrape, reverse-engineer, or circumvent rate limits, quotas or access controls.
• Upload malware, or attempt to disrupt or gain unauthorised access to the service or another organization’s data.

6Fees and payment

How engagements are priced

Recupero is currently provided as a managed engagement rather than a self-serve subscription. Where we act on a case for you, fees have three components, set out in full in the engagement letter you sign:

• A flat diagnostic fee of US$999, payable upfront and the same for every first case regardless of the amount stolen, covering the investigation and an assessment of what is realistically recoverable. It is non-refundable and is not credited against the engagement fee — the diagnostic and the engagement are distinct services with distinct deliverables.
• An engagement fee priced per case if you choose to proceed, quoted to you in writing before you commit, reflecting the scope of work the case requires. This becomes non-refundable once we begin sending compliance freeze letters on your behalf.
• A contingency fee of 10–15% of any funds actually recovered through the engagement. “Recovered” means funds returned to you, or to a court-appointed custodian on your behalf, valued in USD equivalent at the time of return.

If we introduce self-serve subscription plans in future, their price, allowances and billing terms will be shown at checkout before you subscribe. The contingency fee is invoiced within 14 days of a recovery event and is due within 30 days of invoice. Recoveries occurring more than 12 months after the engagement date are not subject to the contingency fee. The diagnostic and the engagement are distinct services with distinct deliverables, and the diagnostic fee is not credited against the engagement fee.

We never take custody of recovered funds. Recoveries are returned to you or to your custodian directly, and we invoice afterwards. Exact amounts, the applicable contingency percentage, and any case-specific terms are governed by your engagement letter, which prevails over this section if they differ.

7Your data and ours

You retain ownership of the case information you submit and of the reports generated for you. You grant us a limited licence to host, process and analyse that information solely to provide and secure the service. We retain all rights in the software, our label and attribution datasets, and the underlying methods. Our handling of personal information is described in our Privacy Policy.

8Third-party data

The service depends on public blockchain data and on third-party blockchain, market-data, sanctions and attribution providers. That data can be incomplete, delayed or wrong, and provider coverage changes. We do not warrant the accuracy or completeness of third-party data, and a trace reflects only what was available when it ran.

9Availability and support

The service is provided on an “as available” basis and may be interrupted for maintenance, provider outages or events beyond our control. Support channels and any service-level commitment: support hours / SLA, if any.

10Disclaimer of warranties

To the fullest extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty as to the accuracy, completeness or investigative sufficiency of any output. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

11Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or — importantly — the value of digital assets that are not recovered, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms is limited to liability cap — e.g. fees paid in the preceding 12 months. Nothing here limits liability that cannot lawfully be limited, including for fraud or death or personal injury caused by negligence.

12Indemnity

You will indemnify and hold us harmless against claims, losses and reasonable costs arising from your use of the service in breach of these Terms — in particular from your use of, reliance on, or onward distribution of trace output, including any filing, allegation or communication you make to a third party based on it.

13Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or if your use threatens the security or integrity of the platform — with notice where practicable, immediately where necessary. On termination your right to use the service ends; data is handled per the retention rules in our Privacy Policy. Sections 3, 7 and 10–12 survive.

14Dispute resolution

These Terms are governed by the laws of governing law, without regard to conflict-of-laws rules. Disputes will be resolved in courts / arbitration forum and seat. We encourage you to contact us first — most issues are resolved quickly without formal process. counsel: confirm whether arbitration and any class-action waiver are appropriate and enforceable in your target markets

15Changes to these terms

We may update these Terms as the service evolves. The date above always reflects the current version. For material changes we will notify account holders by email before they take effect; continuing to use the service afterwards means you accept the updated Terms.

16Contact

Questions about these Terms: contact us or email legal@recupero.io.